Are you trying to restore iPhone® by using iTunes but facing the error — ‘iTunes Cannot Restore Backup to iPhone' or ‘iPhone could not be restored. An unknown error occurred'?
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Apple's backup solution—iTunes, is convenient to restore your iOS device in case of data loss or when you want to restore backup to the new iPhone. However, iTunes may cause problems that may show up as errors and hinder you from restoring your iPhone.
So, how to fix this problem when iTunes cannot restore backup to iPhone
There are two approaches to deal with the iTunes backup problem – either you fix the issue by putting the iOS device on recovery mode or choose to restore iPhone with backup by using alternative methods. You can use a software that helps recover iPhone backup from iTunes or restore iPhone with iCloud.
But, before moving on to the methods to fix iPhone unable to restore by using iTunes, make sure you do the following and then try once again to restore your iPhone by using iTunes:
- Restart both your iPhone and computer
- Update your iTunes to the latest version
- Update the iOS
- Check your USB cable, if its working fine
- Ensure you are entering the right passcode
If this doesn't work, try the below methods to fix iPhone not restoring with iTunes:
Method 1: Put your iPhone on Recovery mode to restore with iTunes
If you can't restore iPhone from iTunes backup, put your iOS device in recovery mode and then try restoring via iTunes. You can also try this method, if iTunes doesn't recognize your iPhone due to which you couldn't restore iPhone.
Before you put your iPhone on Recovery mode, ensure two things:
- You are using the latest version of iTunes
- You have the latest backup in iTunes
Steps to put your device on recovery mode and set it up again
- Connect your iPhone to computer and open iTunes
- While the iPhone is connected, force restart it, but don't release the buttons when you see the Apple logo. Wait until the ‘connect to iTunes' screen appears.
Figure: Position of buttons on various iPhone models
- On iPhone 8 and later: Press and quickly release the Volume Up Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the ‘connect to iTunes' screen.
- On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see ‘connect to iTunes' screen.
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the ‘connect to iTunes' screen.
- On your computer, a box appears asking to either, Restore or Update. Choose Restore. iTunes will restore your iPhone with a saved backup file.
Figure: iTunes on computer asks to Restore or Update iPhone
Method 2: Restore iPhone backup without using iTunes
When putting your iOS device on Recovery Mode doesn't work, restore your iPhone by using Stellar Data Recovery for iPhone. The software restores lost data from iTunes backup on to iPhone and iPad. With it, you have the flexibility to keep your existing data intact on your iPhone and restore only what you want.
You can easily recover lost and deleted Contacts, Safari bookmarks, Camera Roll, Photo Stream, Call History, Voice Memos, WhatsApp, WeChat, Tango messages, Notes, etc.
Stellar Data Recovery for iPhone is safe and supports the latest iOS. Make sure, your iTunes is updated before using it. Try the demo version to see the software in action:
Steps to restore backup to iPhone with iTunes
- Download and launch Stellar Data Recovery for iPhone software on your Mac or computer
- Select Recover from iTunes Backup
- Select what you want to recover. Click Next.
- List of your iTunes backup files appear. Select the relevant iTunes backup
- All the found files in the backup are listed. You can Preview each. if you don't see all your data, click Deep Scan at the bottom left.
- Click Save. Select the location to save the recovered files of iTunes backup. you can save on your iPhone or computer.
Method 3: Use alternate backup – iCloud to restore iPhone
If iTunes is creating problem in restoring your iPhone, restore backup with the help of iCloud.
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iCloud automatically backs up your iPhone data over Wi-Fi, when you have turn on iCloud backup.
Steps to restore backup to iPhone via iCloud
- On your iPhone go to Settings > General > Reset
- Tap Erase All Content and Settings
- On the Apps & Data screen, select Restore from iCloud Backup
- Sign in to your iCloud account using Apple ID
- Select the latest backup. Tap Next > Agree and wait till the restore process ends
Method 4: Delete the existing corrupt backup file in iTunes
If you see an alert that your iTunes backup is corrupt or incompatible, chances are that this corrupt backup file is causing the issue.
What you can do?
- Update your iTunes and iOS
- Uninstall your security software on your computer
- Now try again to restore from the backup file
If the above troubleshooting doesn't work, delete the corrupt backup file and try restoring iPhone from a different backup in iTunes.
Conclusion
Restarting the iOS device and software updates usually fix ‘iTunes cannot restore backup to iPhone' problem. If not, then put your iPhone in Recovery Mode and then restore with iTunes. In case a corrupt iTunes backup is creating the problem, it is better to delete it and restore iPhone with a different backup file.
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You can also restore your phone with the help of Stellar Data Recovery for iPhone. Another way round is choosing iCloud backup to get back the lost data on old or new iOS device.
Out of these methods, Stellar Data Recovery for iPhone is popularly used to restore iPhone in situations of loss and deleted data. It is also a preferred choice in cases of failed attempts to restore iPhone with iTunes or iCloud backup. Moreover, the software is quick and easy solution to restore iPhone from iTunes.
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by Jenefey AaronUpdated on 2019-07-25 / Update for iPhone Fix
Recently, many users have reported that they are having trouble while resetting their iOS devices. Normally, the issue arises due to the malfunctioning of the software. This often leads to issues like iPhone reset taking forever or iPhone is stuck on reset screen. While the main reason for this issue is still unknown, there are various solutions that can be tried out to resolve the issue.
In this article, we are providing solutions if your iPhone is stuck after factory reset. This way you will be able to turn your device on and use it afterward.
Method 1: Force Restart Your iPhone
If your iPhone screen is completely frozen or black, then you might have to force restart your iPhone. With force restart iPhone, you won't erase the data. You can restart your device even if the screen is black. You have to follow below steps:
In the case of iPhone 6 and earlier models: You have to press and hold both the home and top button for at least 10 seconds until you see the Apple logo in your device.
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On iPhone 7 or iPhone 7 Plus: In the scenario of iPhone 7 or 7 Plus reset is taking forever, you have to press and hold both side and volume down button for at least 10 seconds and then release them when you see Apple Logo.
For iPhone 8 and later: You have to press and quickly release the Volume Up button. Then press and quickly release the volume down button. Now press and hold the side button until you see the Apple logo and your iPhone will restart.
After the device restarts, it is most likely that the problem will automatically cease to exit. If not, then move on to trying the next solution.
Method 2: Repair iPhone System to Fix iPhone Stuck Problem without Data Loss
If force restart is not able to resolve the iPhone froze while resetting issue, then you can try the ultimate solution by using system recovery tool ReiBoot to fix all kind of iOS Stuck issues without resulting in a data loss situation. So, whether you are dealing with iPhone stuck at Apple logo, black screen, reset loop, or any other issues, ReiBoot will resolve all the existing issues immediately.
Here are steps of guide on fixing iPhone stuck in factory reset with ReiBoot:
Step 1: Download and launch the program on PC or Mac computer. Connect your stuck device to computer.
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1. If you are worried about data loss, you can fix frozen iPhone by using 'Repair Operating System'. This will fix iOS system to normal without data loss.
2. If you want to resolve the iPhone XR/XS/X/8/7/6s/6/5s stuck in factory reset issue and factory reset iPhone with all data erased, please click 'Factory Reset iPhone' option from the top menu, which will help resetting iPhone to factory settings without any problem.
Step 2: Click Start Repair to proceed after you choosing the proper function in ReiBoot.
Step 3: In the next screen, you will be prompted to the firmware download screen. You can click 'Browse' to set the path of the firmware. Then, click on 'Download' option and the download will be initiated.
Step 4: The last step is starting iOS system recovery. Once the firmware package is downloaded, you can click Repair Now to start repairing iOS system.
The whole process will take minimum time for at least 10 minutes. Ensure that you do not disconnect your device during the process. Once the repair process is finished, your iOS device will reboot and the problem is resolved.
Method 3: Fix iPhone Stuck in Factory Reset using Recovery Mode
You can take help of iTunes if your iPhone is stuck after factory reset. As the device is stuck, you will need to connect your device in recovery mode. You just have to follow a very simple process to resolve the issue. The steps are given below:
Step 1: Put your iPhone into recovery mode. You can refer to this guide on how to put an iPhone into recovery mode. When an iPhone is in recovery mode, you'll see the classic iTunes logo appears on the device screen.
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Step 2. Launch iTunes on your computer and ensure that you have the latest version of iTunes. Now connect your iPhone with the system using lightning cable.
Step 3: As the device is connected, iTunes will detect the iPhone in recovery mode. You will be prompted to restore the device so that you can use it.
As the options pop out, confirm the action and your device will be restored. After that, the iPhone stuck issue will be fixed right away.
Conclusion
Now, you know that there are various solutions that you can try if iPhone reset is taking forever. Still, it is recommended that you use Tenorshare ReiBoot to fix iPhone factory reset stuck issues, which is easier and more effectively and it also offers straightforward factory reset option.
